Refund Policy

Returns 
1. Return of product sold by www.99row.com is valid  for 07 (seven) days from the day of delivery ,

2.There should be no tampering with product or product boxes.

Several types of goods are exempted from being returned after purchase. We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

    • Gift cards
    • Downloadable software products
    • Some health and personal care items
    • Sporting merchandise like IPL/ISL/ FIFA WC or Champions trophy don’t comes under regular category, so we don’t entertain and refund , return or replacement request
    • Undergarments men and Women is not returnable or replaceable
    • Sunglass  , Saree is not returnable or replaceable

 To complete your return, Click Here.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are or can be granted: (if applicable)

  • Clothes or garments, Shoes or any other products with a prominent mark of use, damaged or stained.
  • Any item not in its original condition, is damaged or any additional accessory is found missing for reasons not due to our error.
  • Any item that has been returned after 07 days from delivery

Refunds for payment with cards or net banking
Once your returned product is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund claim.

If you are approved, then your refund will be processed, and amount will be

automatically credited to your Card or bank account according to your original payment method. It may take 10 -12 business day to get reflected in your account.

Order Cancellations will only be accepted if the order has not been processed from our end.


COD Refunds
COD refunds can’t be processed back to Card or Bank, so customers refund will be processed back to customers Store credit with www.99row.com  and you can use the store credit to purchase  any product from 99ROW without any hassles.

COD orders Rules  

Once COD order shipped and for any reason customer refused to accept the order, customer is liable to pay the shipping charges on actuals as in Case of non-accept company has to bear 2 way cost including the returning to warehouse. In case customer refused to pay the Courier charges within 15 days of refusal 99row Legal team can carry on legal Proceedings to recover the Expenses made by 99row, it will include legal charges along with it.

 Late or missing refunds

If you have received a mail from us confirming your refund request, then rest assured that we have initiated your refund request and are following up with financial organizations for the same.

Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.


Exchanges
What is the pickup process? Why was I asked to ship the item?
A pick up is usually arranged in case you have received a damaged or a faulty product and you intend to return it to us. We schedule the pickup of the originally delivered product in such cases. We arrange for pickup from most of our customer locations. It’s simple.
  • You are requested to ensure that product is in unused and original condition.
  • Include all price tags, labels, original packing and invoice along with the product.
  • Please follow the instructions you received in email.
  • In case, we can't pick up the item from your location, you can ship it back to us. We will reimburse the shipping charges as store credit against the original receipt.

Things to take care while you ship/pack the product.

Include all price tags, labels, original packing and invoice along with the product.

  • Pack the item safely to ensure against damage in transit.
  • Mention the Return ID on the package so that we can acknowledge your return.
  • Please mention the return address as specified in the email notification sent to you.
  • Please retain the original receipt for the courier charges you have paid, it will be required by us to reimburse the shipping charges.
  • Please note down the courier tracking ID for any future reference.
  • Refund/replacement will be initiated once we receive the product from you.

 We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@99row.com and send your item to: 502, A4, LA MONTANA, TALEGAON, PUNE, MAHARASHTRA- 410506

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping 
To return your product, you will have to mail your product to: 502, A4, LA MONTANA, TALEGAON, PUNE, MAHARASHTRA, INDIA- 410506

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable since it will be a loss for the Company, So, when you receive a refund, the cost of return shipping will be deducted from the amount.

Depending on where you live, the time taken for your exchanged product to reach us, may vary.

Delivery of a product will be done within 5-7 days of placing the order.

If you are shipping any item over INR 2000, it is advised to consider using a traceable shipping service or purchasing shipping insurance since we do not guarantee that we will receive your returned item.

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